FAQ's
General Questions
Q: What makes your products natural and organic?
A: Our products are formulated using only natural and organic ingredients. This means we avoid synthetic chemicals, preservatives, and artificial fragrances. Each ingredient is carefully selected for its purity, effectiveness, and environmental impact.
Q: Are your products certified organic?
A: Yes, many of our products are certified organic by recognized certifying bodies. Check the product labels for specific certifications.
Q: Are your products cruelty-free?
A: Absolutely. We never test our products on animals, and we ensure that our suppliers also adhere to cruelty-free practices.
Q: Do you use any synthetic fragrances or dyes?
A: No, we use only natural essential oils and plant extracts for fragrance, and our products are free from synthetic dyes.
Skincare Questions
Q: Are your skincare products suitable for sensitive skin?
A: Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin. We use calming and soothing ingredients like aloe vera and chamomile.
Q: How should I store my natural skincare products?
A: Store your products in a cool, dry place away from direct sunlight. Because our products do not contain synthetic preservatives, keeping them in optimal conditions is important for their longevity.
Q: Can I use your products if I have eczema or rosacea?
A: Many of our customers with eczema and rosacea have found relief using our products. However, we recommend performing a patch test before full use and consulting with a dermatologist for personalized advice.
Ingredient Questions
Q: What preservatives do you use in your products?
A: We use natural preservatives such as vitamin E, rosemary extract, and certain essential oils to ensure product safety and longevity without compromising on purity.
Q: Are there any allergens in your products?
A: Our products are free from common allergens such as parabens, sulfates, and synthetic fragrances. However, we use natural ingredients, including nuts and essential oils, which can be allergens for some people. Please check the ingredient list and perform a patch test if you have known allergies.
Q: Why do the colors and scents of your products sometimes vary?
A: Because we use natural ingredients, there can be slight variations in color and scent from batch to batch. This is a normal and expected outcome of using pure, unrefined ingredients.
Purchasing and Policies
**Q: Where can I buy your products?**
A: Our products are available on our website and in person at selected Pop-Up Events.
Q: Do you offer samples or trial sizes?
A: Yes, we offer sample sizes of many of our products so you can try them before committing to a full-sized purchase.
Q: What is your return policy?
A: We are dedicated to providing high-quality natural products and ensuring that you have a positive experience with us. While our skincare products are non-returnable, we do offer a flexible replacement policy to ensure you receive the best possible product. Please see our Return and Exchange policy page for more details.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping rates and times may vary depending on your location. Please refer to our shipping policy for more information.
If you have any other questions or would like to make suggestions for us to add a requested FAQ, please feel free to contact our customer service team at info@commedelavie.com. We are here to help!