FAQ's
General Questions
Q: What makes your products natural and organic?
A: Our products are crafted using only natural and organic ingredients. We avoid synthetic chemicals, preservatives, and artificial fragrances — selecting each element with care for its purity, performance, and environmental impact.
Q: Are your products certified organic?
A: While all of our products contain natural ingredients, all of our ingredients are not certified organic. Some of our ingredients are certified organic by recognized certifying bodies.
Q: Are your products cruelty-free?
A: Absolutely. Comme DeLaVie is committed to cruelty-free practices. We never test on animals, and we partner only with suppliers who uphold the same standards.
Q: Do you use synthetic fragrances or dyes?
A: No. We rely exclusively on natural essential oils and plant extracts for fragrance and color, ensuring our products remain free from synthetic additives.
Skincare Questions
Q: Are your skincare products suitable for sensitive skin?
A: Yes. Our products are thoughtfully formulated to be gentle and suitable for all skin types, including sensitive skin. Each formula is crafted with natural ingredients selected for their purity and balance.
Q: How should I store my natural skincare products?
A: Store products in a cool, dry place away from direct sunlight. As our formulas are free from synthetic preservatives, proper storage is essential to maintain their integrity and effectiveness.
Q: Can I use your products if I have eczema or rosacea?
A: Many of our customers with eczema or rosacea have found comfort in our products. However, we always recommend performing a patch test and consulting with a dermatologist for personalized care.
Ingredient Questions
Q: What preservatives do you use?
A: We use natural preservation systems — including vitamin E, rosemary extract, and selected essential oils — to maintain product freshness without compromising purity.
Q: Are there allergens in your products?
A: Our products are free from parabens, sulfates, and synthetic fragrances. However, they may contain natural ingredients such as nuts and essential oils. Please review our ingredient lists carefully and perform a patch test if you have known sensitivities.
Q: Why do colors and scents vary slightly?
A: Natural ingredients can vary based on harvest conditions, which can lead to slight differences in color and scent between batches. These variations are a hallmark of true, unrefined purity.
Purchasing and Policies
Q: Where can I purchase Comme DeLaVie products?
A: Our full collection is available exclusively at CommeDeLaVie.com and at selected Pop-Up Events.
Q: Do you offer samples or trial sizes?
A: At this time, we offer travel-size options for select shea butter variants — perfect for experiencing the quality and texture before committing to a full-size selection.
Q: What is your return policy?
A: We stand behind the quality of our products. While skincare items are non-returnable due to hygiene standards, we offer a flexible replacement policy to ensure your satisfaction. Please refer to our Return and Exchange Policy for full details.
Q: Do you offer international shipping?
A: Currently, we offer shipping within the United States only. As we continue to grow, we look forward to expanding our reach and serving our international clientele. Please stay connected with us for future updates.
If you have any additional questions or would like to suggest topics for our FAQ, please contact our team at info@commedelavie.com. We are here to support your journey toward refined self-care.